pk101 Privacy Policy

pk101 is an online gaming platform accessible at pk101.pro, operated under an international gaming license. References to "pk101", "we", "us", or "our" throughout this Privacy Policy refer to the pk101 platform and its operating entity.

pk101 is the data controller in respect of the personal information collected from players who register and use the platform. As data controller, pk101 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or about how your personal data is handled, you can contact our data team at [email protected] at any time. We aim to respond to all privacy-related enquiries within five business days.

pk101 collects personal data across several categories. The specific data collected depends on the nature of your interaction with the platform:

pk101 collects personal data through the following channels:

• Direct interactions: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies when you access or navigate the pk101 platform. See Section 10 for full details on our cookie practices.
• Payment service providers: Confirmation and reference data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and other payment processors when you initiate a transaction.
• Identity verification providers: Results and flags generated by third-party KYC and AML screening tools when your submitted documents are verified.
• Publicly available sources: In limited circumstances, pk101 may cross-reference information you have provided against publicly available records for fraud prevention and AML compliance purposes.

pk101 does not purchase personal data from data brokers or other third-party commercial data sources.

pk101 uses your personal data for the following specific purposes:

• Account creation and management: To register your pk101 account, authenticate your identity at login, and maintain your account in a secure and operational state.
• Transaction processing: To process deposits via JazzCash, EasyPaisa, and linked bank accounts, and to verify and execute withdrawal requests to your registered payment method.
• KYC and AML compliance: To verify your identity before processing withdrawals, to screen your details against sanctions and watchlists as required under our international gaming license, and to fulfil any regulatory reporting obligations.
• Platform personalisation: To present game recommendations, promotional offers, and platform features relevant to your gaming preferences and activity history on pk101.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of our communications for quality assurance purposes.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct on the pk101 platform.
• Responsible gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to apply player-requested deposit or wagering limits, and to process self-exclusion requests in accordance with our Responsible Gaming obligations.
• Marketing communications: To send you promotional emails or SMS notifications about pk101 bonuses, new games, and platform features — but only where you have provided explicit opt-in consent. You may withdraw marketing consent at any time.
• Platform improvement: To analyse aggregated usage patterns and technical performance data for the purpose of improving the pk101 platform experience.
• Legal compliance: To meet our obligations under the conditions of our international gaming license, applicable anti-money laundering regulations, and any lawful request from a competent regulatory authority.

pk101 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to create and operate your account, process your transactions, and fulfil the terms of the service agreement between you and pk101.
• Legal obligation: Processing required to comply with AML regulations, KYC verification requirements, sanctions screening obligations, and any reporting duties imposed by pk101's gaming license authority.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your freely given, specific, and informed consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

pk101 does not sell your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, and USDT TRC20 wallet verification services receive only the transaction-specific data required to process your deposit or withdrawal. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: Third-party KYC and AML screening services receive your identity documents and personal details solely for the purpose of verifying your identity and checking your details against sanctions databases as required by our gaming license.
• Game studios: Certified game providers whose titles are hosted on the pk101 platform receive anonymised session data required to deliver the game, maintain RNG certification, and resolve game outcome disputes.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance service providers who process data on our behalf under strict data processing agreements that prohibit any use of your data beyond the provision of services to pk101.
• Regulatory and law enforcement authorities: Where pk101 is legally required to disclose personal data to a gaming regulator, financial intelligence unit, or law enforcement body under the conditions of our international gaming license or applicable law.
• Professional advisers: Legal, accounting, and audit professionals engaged by pk101, subject to professional confidentiality obligations.

All third parties with whom pk101 shares personal data are contractually required to maintain the confidentiality and security of your information and to use it only for the purposes for which it was shared.

As an internationally licensed online gaming platform serving players across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — pk101 may transfer your personal data to servers and service providers located outside Pakistan. Such transfers may include storage on cloud infrastructure hosted in multiple jurisdictions.

Where personal data is transferred internationally, pk101 ensures that appropriate safeguards are in place to protect your information, including:

• Data processing agreements with receiving parties that impose data protection obligations equivalent to those applied by pk101.
• Transfer only to jurisdictions or service providers that maintain data protection standards appropriate to the sensitivity of the data being transferred.
• Technical safeguards including encryption in transit and at rest for all transferred data.

You may request further information about the specific safeguards applicable to any international transfer of your personal data by contacting us at [email protected].

pk101 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulatory obligation.

• Account data and transaction records: Retained for a minimum of five years from the date of the last transaction or account closure, as required under AML compliance obligations attached to our gaming license.
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later, in accordance with anti-money laundering regulations.
• Gaming activity logs: Retained for a minimum of three years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two years from the date of the last communication in a support thread, unless the subject matter requires a longer retention period.
• Marketing consent records: Retained for as long as you have an active pk101 account and for one year following account closure or consent withdrawal, to evidence the lawfulness of any marketing communications sent.
• Technical and usage logs: Retained for up to 12 months for security monitoring and platform optimisation purposes, then deleted or anonymised.

When your personal data is no longer required, pk101 will securely delete or irreversibly anonymise it. Anonymised data may be retained indefinitely for statistical and research purposes, as it can no longer be linked to any identifiable individual.

pk101 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• Transport Layer Security (TLS): All data transmitted between your device and the pk101 platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained at all times.
• Data encryption at rest: Sensitive personal data — including KYC documents and financial records — is encrypted when stored on our servers.
• Access controls: Access to personal data within pk101's systems is restricted on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and role-based access limitations.
• Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, with automated alerts and manual review processes in place.
• Penetration testing: pk101 conducts regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: pk101 maintains a documented data breach response plan. In the event of a personal data breach that creates a risk to your rights, we will notify affected players without undue delay.

pk101 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics data. The categories of cookies used are as follows:

• Strictly necessary cookies: Essential to the operation of the pk101 platform. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies: Remember your preferences such as preferred language, currency display, and game lobby filters to provide a more personalised experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the pk101 platform — such as which pages are visited most frequently and how users navigate between sections. This data helps us improve the platform experience.
• Security cookies: Support our fraud detection and bot prevention systems by helping to distinguish genuine human users from automated traffic.

Non-essential cookies (functional and analytics) are only placed on your device where you have provided consent via our cookie notice banner, which is displayed on your first visit to the pk101 platform. You may withdraw cookie consent or manage your preferences at any time through your browser settings or by contacting our support team.

Most browsers allow you to refuse or delete cookies through their settings. Note that disabling cookies may affect the functionality of certain features of the pk101 platform.

Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data pk101 holds about you:

• Right of access: You may request a copy of the personal data pk101 holds about you, together with information about how it is processed. We will respond within 30 days of receiving a valid request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold. You can update basic account details directly from your pk101 account settings; for KYC-related data, please contact our support team.
• Right to erasure: In certain circumstances you may request deletion of your personal data. This right is subject to limitations where retention is required by our AML, KYC, and gaming license obligations — in such cases, we will explain which data must be retained and for how long.
• Right to restriction: You may request that pk101 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before processing the request. All rights requests are handled free of charge.

The pk101 platform is strictly intended for adults aged 21 years and above. pk101 does not knowingly collect personal data from any individual under the age of 21.

As part of our registration process, all applicants are required to confirm that they meet the minimum age requirement. Age verification is conducted as part of our KYC process before any withdrawal is processed. Any account found to belong to an individual under 21 years of age will be suspended immediately, all associated funds reviewed in accordance with our terms, and the matter referred to our responsible gaming team.

If you believe that a minor has registered an account on the pk101 platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

pk101 may update this Privacy Policy from time to time to reflect changes in our data practices, updates to our platform features, or changes in applicable law and regulatory requirements. The "Last Updated" date at the top of this document will be revised whenever a material change is made.

Where a change is material — meaning it significantly affects how your personal data is processed or your rights in relation to it — pk101 will notify registered account holders by email to the address associated with their account prior to the change taking effect. Non-material updates (such as clarifications to existing language) will be published on this page without separate notification.

Your continued use of the pk101 platform following notification of a material update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you should stop using the platform and close your account by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data pk101 holds about you, please reach out through the following channels:

• Email: [email protected] — for privacy rights requests, please include "Privacy Rights Request" in the subject line.
• Live Chat: Available 24/7 from within your pk101 account dashboard for general privacy enquiries.
• Response Time: pk101 aims to acknowledge all privacy-related email enquiries within 48 hours and to provide a substantive response within 30 days for formal rights requests.

For broader information about how pk101 approaches player protection — including responsible gaming tools, self-exclusion options, and deposit limits — please visit our Responsible Gaming page. For the full legal framework governing your use of the pk101 platform, please review our Terms & Conditions.